Terms of Service

1. Nature of the Platform (Independent Marketplace Venue)

Cleaning Services Partners LLC ("Cleaning Services Partners," "we," "our," or "the Platform") operates an online directory and quote-comparison marketplace connecting homeowners, tenants, and commercial facility managers ("Clients") with independent third-party cleaning businesses ("Service Providers" or "Pros") across California.

Cleaning Services Partners is not a cleaning company, general contractor, employment agency, or insurance underwriter. We do not perform cleaning services, employ cleaning personnel, supervise job sites, supply equipment, or control the methods, schedules, or pricing of any Service Provider. Any agreement for cleaning services is entered into solely and directly between the Client and the independent Service Provider selected by the Client.

2. Independent Contractor Autonomy

All Service Providers participating on the Platform operate as independent business entities in accordance with applicable California law, including California Assembly Bill 5 (AB 5) and Labor Code Section 2776 where applicable. Service Providers maintain their own business licenses, commercial general liability insurance, tools, vehicles, and personnel, and retain complete discretion over which requests to quote, the prices they charge, and how they perform their services.

3. Credential Screening & Client Verification Responsibility

Before a Service Provider is permitted to submit quotes through the Platform, we review onboarding documentation submitted by the business, which may include proof of Commercial General Liability insurance ($2,000,000 minimum), federal Employer Identification Number (EIN) registration, and applicable state or municipal business licenses.

Important Disclaimer: Credential screening reflects information and documentation provided at the time of onboarding or periodic review. Cleaning Services Partners does not warrant or guarantee that a Service Provider's license, insurance policy, or bond remains active, adequate, or free of exclusions at the time of your service. Clients are solely responsible for selecting their Service Provider and are strongly encouraged to request a current Certificate of Insurance (COI) and verify any property-specific requirements directly with the Service Provider prior to work commencing.

4. 24-Hour Partner Quality Pledge

Participating Service Providers agree to honor the Platform's 24-Hour Partner Quality Pledge: if a Client reports a missed cleaning item within 24 hours of a completed booking, the hired Service Provider pledges to return and address the specified area within a reasonable timeframe. Because all cleaning work is performed by independent businesses, fulfillment of any re-clean or service adjustment is the direct responsibility of the hired Service Provider and is subject to the scope agreed upon between the Client and that Service Provider.

5. Client Responsibilities

Clients agree to provide accurate project descriptions, safe and lawful access to the premises, working utilities (water, lighting, and electricity where required), and timely communication regarding scheduling or property hazards.

6. Limitation of Liability & Release

To the fullest extent permitted by California law, Cleaning Services Partners LLC, its officers, directors, affiliates, and employees shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, property damage, theft, personal injury, or service disputes arising out of or relating to the acts, omissions, negligence, or services of any independent Service Provider or Client using the Platform. By using the Platform, you agree to release and hold harmless Cleaning Services Partners LLC from any claims or disputes between Clients and Service Providers.

7. Contact Information

Questions regarding these Terms of Service may be directed to info@cleaningservicespartners.com or by calling (925) 532-7241.